TERMS AND CONDITIONS
All students must provide a signed waiver form at the time of their lesson . You can download and print our Waiver Form here to complete and bring to the first lesson.
To complete any reservation we require payment in full.
KostaLA Swim Lessons
Cancellation/Reschedule Policy: Full payment is due in advance of each lesson. Students who have not arrived at their scheduled lesson and cannot be reached by phone are considered no-shows 20 minutes after the scheduled lesson start time. Please call if you are running late and we will do our best to accommodate you - we want your experience to be a positive one! Lessons that start late due to late student arrival will end at the originally scheduled time unless other arrangements are made.
Rescheduling Lessons: All reschedules must be made at least 72 hours in advance via email, or, if less than 72 hours before the scheduled time, they must be made by phone. Lessons rescheduled more than 72 hours prior to the scheduled lesson start time will incur no reschedule fee. Lessons that are rescheduled less than 72 hours before the scheduled time will be charged a $35 reschedule fee.
Canceling Lessons: Lessons cancelled after the scheduled start time will not be refunded. Lessons cancelled up to 24 hours in advance will be refunded 50% of the lesson fee. Lessons cancelled more than 24 hours in advance will be refunded in full minus a $50 processing fee.
All Swim Lessons must be used within 6 months of purchase. Lessons will expire after 6 months from point of purchase.
KostaLA Beach Camp
Cancellation/Reschedule Policy: All camp registrations require payment in full.
All cancellations and reschedules must be made at least One Week in advance via email or if less than one week before the scheduled time, they must be canceled by phone. Any beach camp session that is cancelled or rescheduled less than one week before the scheduled time will be refunded 50% of the camp fee. We do not provide reschedules for camp scheduled for the same day - such situations are considered no-shows and payment is forfeited.
Early drop-off and late pickup must be arranged in advance. If we have no early drop-offs or late pickups scheduled, we will be ready to accept campers no earlier than 9:00am and will not be available to monitor them any later than 3:30pm. Early drop-off starts no earlier than 8am, and late pickup ends no later than 4pm. Should Learn to KostaLA staff need to stay any additional time after 4pm to ensure a student's safety until they are picked up by a parent or guardian, there will be an additional fee of $7.50/child for each 30 minutes or fraction thereof staff must wait after 4pm for a late pickup. If this fee is not paid at the beach it will be charged to the credit card on file for surf camp.
Canceling Camp Sessions: Sessions cancelled after the scheduled start time will not be refunded. Sessions cancelled up to one week in advance will be refunded 50% of the lesson fee. Lessons cancelled more than one week in advance will be refunded in full minus a $100 processing fee.
As safety is our top priority at KostaLA Beach Camp, we ensure that every camper feels safe in all aspects of camp. In the best interest of all participants of KostaLA Beach Camp, all campers must follow acceptable standards of behavior. Failure of a camper to stay within bounds of acceptable behavior can result in his or her dismissal from beach camp. Unacceptable behavior that can result in dismissal from camp includes use of obscene language, failure to follow the instructions of camp counselors and instructors, abusive or aggressive behavior towards other campers or staff, violent behavior, disruption or obstruction of camp activities and/or instruction, lewd acts or any otherwise deemed inappropriate behavior. While we do not want to exclude anyone, we will maintain a safe and appropriate environment conducive to a successful beach camp for all campers. Camp counselors and instructors will use their best judgement in any and all such situations, and in the event that any camper is dismissed from camp, the prorated remainder of their paid session will be refunded. There will be no refund given for the day the camper is dismissed.
Ocean conditions will vary from day to day, and from hour to hour. Our staff members are experienced and have been operating in and around LA County Beaches since 2008, and we are very familiar with the range of conditions on the beaches as well as the seasonal effects of the tides and currents on them. We schedule our lessons and our camp activities around ocean conditions to ensure the best possible conditions for learning. By using our services, you agree to defer to our judgement, and there will be no refunds, exchanges, or reschedules due to ocean conditions unless we deem them to be unworkable or unsafe.
KostaLA may at any time reschedule your surf or swim lesson if for any unforeseen reason we are unable to accommodate you at your scheduled time. All lessons and availability are subject to change and/or cancellation. In the event we do need to reschedule you, please be advised that our policies regarding reschedules initiated by the student (indicated above) remain intact.
KostaLA reserves the right to cancel any services if we deem the conditions to be unsafe or if minimum enrollments are not met. In the event of such a cancellation, all services will be either rescheduled or fully refunded according to the terms listed above under Refunds.
KostaLA reserves the right to refuse service to anyone.